Cancellation Policy for HopeFund by Pragati Path Welfare and Education Society
At HopeFund, operated by Pragati Path Welfare and Education Society, we aim to provide transparency and clarity in all our processes, including cancellations. This Cancellation Policy outlines the terms and conditions related to cancellations of donations made through our platform. By making a donation on HopeFund, you agree to the conditions stated below.
1. **Donations and Cancellations Overview
HopeFund is a crowdfunding platform that enables individuals to donate to social causes and charitable initiatives. Once a donation is made, it is transferred to the respective campaign. As donations are critical for supporting our projects, cancellations or refunds are generally not allowed once a donation has been completed. However, in exceptional circumstances, we may consider cancellations under specific conditions, which are outlined in this policy.
2. **Cancellation Requests
If you wish to cancel your donation, you must submit a formal cancellation request. Cancellations are generally only allowed in the following situations:
- **Technical Error**: If the donation was made due to a technical issue (such as multiple transactions or incorrect amounts), we may review your request.
- **Fraudulent Transactions**: If you suspect that your donation was made fraudulently, or without your authorization, you must inform us immediately. Upon verification, we will investigate and process a refund if necessary.
3. **Cancellation Process
To initiate a cancellation request, follow these steps:
- **Contact Us**: Send an email to our support team at [Insert contact email] within 24 hours of making the donation. Include your name, email address, transaction details, and the reason for the cancellation.
- **Review and Investigation**: Our team will review your request, validate the provided information, and assess the eligibility for cancellation. You may be asked to provide additional documentation if required.
- **Decision Notification**: Once the review is completed, we will inform you of the decision. If the cancellation is approved, the refund will be processed according to our refund terms (see section 4).
4. **Refund Terms
If your cancellation request is approved, a refund will be issued in accordance with the following terms:
- **Mode of Refund**: Refunds will be processed using the original payment method (e.g., credit card or bank transfer) within 7-14 business days of approval.
- **Processing Fees**: Please note that any transaction fees charged by payment processors or banks may not be refundable, and these costs may be deducted from the refunded amount.
- **Partial Refunds**: In some cases, such as when funds have already been partially allocated to the project, only a partial refund may be issued.
5. **Campaigner Cancellations
If a campaign organizer (referred to as "Campaigner") chooses to cancel their fundraising campaign before the fundraising period ends, donors will be notified. If the funds have not yet been disbursed to the campaign, donations may be refunded, depending on the Campaigner's decision. In cases where funds have already been disbursed, the Campaigner will be responsible for managing the use of funds as intended for the cause.
6. **No Cancellations for Disbursed Funds
Once the donation amount has been transferred to the Campaigner, we are unable to process any cancellations or refunds. By using HopeFund, you acknowledge that funds transferred to Campaigners cannot be retrieved or refunded through our platform.
7. **Donor Responsibility
Before making a donation, donors are responsible for reviewing the details of the campaign, the cause being supported, and the donation amount. By completing the donation process, donors confirm that they understand and agree to the terms of this Cancellation Policy. We encourage donors to contact our team with any questions or concerns before making a donation.
8. **Contact Us
For any cancellation inquiries or further assistance, please contact our support team at:
Pragati Path Welfare and Education Society
Email: [Insert contact email]
Address: [Insert mailing address]
We are here to help resolve any issues you may have and ensure transparency in all transactions conducted on HopeFund.
By using HopeFund and making a donation, you agree to this Cancellation Policy and its terms.